Workplace Crisis De-Escalation

 The use of communication or other techniques during an encounter to stabilize, slow, or reduce the intensity of a potentially violent situation.

Our expert trainers take their real life professional experiences in the crisis de-escalation field and bring this to your organization to help teach your employees these vital skills.  Employees that are able to de-escalate volatile situations can be a force multiplier for the workplace and prevent harmful encounters.  Our trainers specialize in training both call center staff and customer facing employees to create a training customized to your organization and needs.